I work the circulation desk, and yet people walk over to me almost every time, asking where something is. I am not reference, ask the librarian. Then again, I can see why they would think that, seeing as I dress better than the library, sound smarter since I don't have an accent, and I'm there, which the librarians rarely do.
It pisses me off to no end when I point to the desk and the librarian has magically vanished to go meander around the library. You're doing reference now shithead, you aren't allowed to wander unless you're looking for a book. Get back there and deal with the customer questions, so I can handle the customer books