i've never seen anything bad about this place. But then again i shop there in person. I'm usually there for video games though. The clerks are always really helpful in helping me pick out a game. Way back before ps2's came out, they would tell me how I could mod my psx to play imports and such, and they would even do it for u! (for a service fee that is XD) but now they've changed their store policy and are very against modding XD
as for their toys, they have a pretty good selection of the current year's toku, as well as leftovers from previous years. I've heard from friends that you could special order/reserve certain items if you were looking for them. My only problem is when i'm trying to buy my set of sentai toy candy models.... over half of the boxes are open! >_<
As for their prices.... the toys are about the same price as don quihote (formerly daiei) and meccha hawaii down the street... so I can't complain much... the toy candy on the other hand..is uber expensive there..and i only buy it if i'm missing one of the set >_<
..don't ask me about how it is ordering online though... i've never done it >_<