Plamoya = Rude customer service
Plamoya -
http://www.plamoya.com/
This is a review on Plamoya's attack on the customer negatively. Recently, I've purchased something through Plamoya, but
decided to cancel before they shipped. I thought since they have a return policy of refunding the buyer for new unopened items, it should be good.
They e-mailed me back saying that they don't cancel. So I told them: I don't know why you have a return policy but not a cancellation policy since it would hurt the buyer with the return shipping costs and your company's reputation anyway for sending the item back. Why go through the trouble of possibly risking damaging the item during transit if you can allow the customer to just simply cancel?
In reply to that, I got this very rude message:
We are very surprised by your arrogance.
Why you couldn't think that cancelation is mischievous behavior for
seller?
We accept cancel and refund in this case because we don't want to meet
you arrogance customer.
Never visit our website again.
bye.
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To say the least, I was astounded by the extremely damaging and unprofessional reply. At least say something like "We look forward to providing better service" or something like that..
Certain sites like Plamoya don't have cancellation and hope that the buyer won't return and won't have to refund. BUYERS BEWARE
EDIT: I have confirmed that have deleted my account. Really shameful business dealings.
