Lies. Somehow I doubt he has any other means (that fans already dont have) to influence Blizzard to change any set ups.
1. Intimidation? Come ON Caizer sir. There's nothing intimidating about this game. Pick a PvE server and have at it. You can play the entire game solo if you want. There's nothing to intimidate you in this game. It's extremely fun, easy to learn, and you pick it up quite easily.
2. As for dropping suggestions: Has your friend tried the WoW Message Boards? Blizz staff constantly reads the message boards and even assign community managers to reply and answer questions. In fact there's a message board there called "SUGGESTIONS" where fans can suggest their ideas to help improve the game.
Example: In the beginning of the game there was one autcion house on eadh faction. An [AH] in Orgrimmar and one in IronForge. (Org is Orc city. Iron is Dwarf city.) Fans suggested that Blizz should add more AHs in other towns and have them connected. Because everyone was piling up on one AH and it caused huge lag. Bad problem. So they did.
Example: In the past there was no way to see what a piece of armor looked like on your character until you had equipped it. This was a problem for the players who didnt want to look like complete crap. You might see a Cape that's called "Tigerstrike Mantle" and the icon of the cape shows a Tiger Striped orange cape. It's a "Rare" cape on sale! So you think "wow! It has to look like that! Why would they make this a rare cape, give it a kewl name, and a kewl new icon if it didnt look that way?". You equip the cape and sure enough, it didnt look a THING like the icon nor anything special. It looked like a normal cape. You wasted your money. Now the cape is Bound to you and you can no longer give it away or sell it on the Auction House. You have to trash it or sell it at the Store for pennies.
Blizzard listened to the complaints and added in a feature where players can now preview all armor and weapons on their character by "Crtl" clicking on the item.
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I'm sorry I don't mean to dog your friend. I'm sure he might be telling the truth. But Blizzard already listens so much to the fans, I highly doubt his "letter" will make it. Not to mention, if he simply looks on the General Discussion forums at WorldofWarcraft.com he will see hundreds of topics describing various problems of WoW and what could be improved. He simply has to look.
But even so it's still the best MMO out there with the most subscribers.
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my suggestions?
Don't know. I would say add new classes. Make Epic Mounts cheaper. Provide more ways to make money in the game besides "farming". Maybe more 5 man content instead of new raid dungeons. A druid Healing form would be good. Like the Balance Tree Moonkin form but maybe a serpent form that's good for healing.
But that's about to be fixed too. The expansion comes out in a matter of months and players will be able to level up to 70, explore a whole new world, flying mounts, new dungeons for all types of players, two new races, brand new low level areas. New professions, it's amazing.
An offline game of WoW? They could probably do that but it seems pointless. If you want to play a one player game, there's hundreds of RPGs to choose from on the PS2 and PS1. No point in playing WoW at all if you want a one player experience.
But for anyone who has actually played it, no. There's no intimidation at all. It's a very easy and simple game. You can learn it within minutes. Just got to make your character and get started.