My DS Lite has a dead pixel!

[Michael Joe Red Mask]

What should I do? Should I return it to Nintendo and get a new one ($5 charge) or just leave it alone?

 

[Kyusaku]

Didn't you buy it like 5 days ago? Can't you exchange it?

 

[Michael Joe Red Mask]

Didn't you buy it like 5 days ago? Can't you exchange it?

I dont have my reciept anymore.

 

[kyo28]

For detailed screens most companies don't accept a broken pixel as a default, hence they don't take it back to exchange it. The same thing happened to me with a 250,000 Yen Toshiba Qosmio notebook: one pixel is white all the time but neither Toshiba nor the store could exchange it for a new one ... all part of the damn small print contract when you purchase.

Still, hope you'll have better luck!

 

[Michael Joe Red Mask]

For detailed screens most companies don't accept a broken pixel as a default, hence they don't take it back to exchange it. The same thing happened to me with a 250,000 Yen Toshiba Qosmio notebook: one pixel is white all the time but neither Toshiba nor the store could exchange it for a new one ... all part of the damn small print contract when you purchase.

Still, hope you'll have better luck!

Thanks, kyo for the info. I just got off the phone from Nintendo and they told me that they could totally replace my Nintendo DS Lite due to the fact that it was covered by the one year warranty. To replace it they charged me $5 to ship the new one out. It pretty much works out for me because I got this system on the other side of town and the gas going to that part of town is way more than how much I paid for the fee. I just got the confirmation e-mail today and they will ship it today express.

 

[kyo28]

So .... Nintendo >>>> Toshiba, NEC, Fujitsu? :redface2:

 

[Judge Faiz]

Thanks, kyo for the info. I just got off the phone from Nintendo and they told me that they could totally replace my Nintendo DS Lite due to the fact that it was covered by the one year warranty. To replace it they charged me $5 to ship the new one out. It pretty much works out for me because I got this system on the other side of town and the gas going to that part of town is way more than how much I paid for the fee. I just got the confirmation e-mail today and they will ship it today express.

Oh sure...you call my work today when I have the day off. So you actually had no shot in talking to me! :bawling:

-RF

 

[Michael Joe Red Mask]

I just got this e-mail as of today...

Hello MICHAEL JOE,

Thank you for contacting Nintendo regarding our Advance Replacement
program. Your order is currently being processed. Once your order
has been shipped, we will send you a shipment confirmation e-mail.

Online Status Tracking:

Did you know that Nintendo has an on-line membership program that
provides new, convenient features for our web site users? As a member of
our My Nintendo program, you will be able to view the status of any
order, repair, or subscription you set up with us. You can keep us up to
date on the type of information you want to receive via our exclusive
e-mail newsletters. You can even maintain a wish list to share with your
friends and family.

Nintendo offers a variety of online activities: interactive games, contests,
Camp Hyrule (our annual online summer camp), and live chat shows with the
pro players from Nintendo Power. You can even unlock special content on
Nintendo.com (like exclusive movies and strategy tips), by registering
select Nintendo titles and systems through your My Nintendo profile.

~snipped due to personal information and log in URL~

Sincerely,

Nintendo of America Inc.
Consumer Service Department

So .... Nintendo >>>> Toshiba, NEC, Fujitsu? :redface2:

I was pretty suprised too. I thought they were gonna tell me to stick my DS Lite up my rear end. Their customer service really impressed me.

Oh sure...you call my work today when I have the day off. So you actually had no shot in talking to me! :bawling:

-RF

Hehe, I am sorry. I will try asking for you next time when I have DS problems.:buttrock: It was actually a good thing I followed your advice not to import a DS because if I did I would've been screwed. Thanks again, RF!

 

[Judge Faiz]

Well, we can't transfer to different reps...but it's the thought that counts

-RF

 

[JFC]

I dont have my reciept anymore.

Smart move. [/sarcasm] You sure were lucky MJ, more often than not the company will refuse to do anything without a receipt, regardless of what the problem is.

Let this be a lesson people. NEVER throw away the receipt! Staple it to the box of the item you purchased and KEEP IT!!! Why? Because you NEVER KNOW!