Has anyone ever been a secret shopper?

[Synch]

IMO secret shoppers are rat bastards that should be shot! How would you like it if you were fired from you're job or got bitched at by you're boss just some fucking spy bitch belt like you treated them rudely or were not doing you're job properly?

hate those assholes!

 

[Poweranimals]

IMO secret shoppers are rat bastards that should be shot! How would you like it if you were fired from you're job or got bitched at by you're boss just some fucking spy bitch belt like you treated them rudely or were not doing you're job properly?

hate those assholes!

Maybe you shouldn't be rude to customers then and you know maybe you could do your job properly.

 

[KAGEKI]

What's a secret shopper?

 

[Synch]

...

Ok originally I was annoyed with you're post how ever seeing as how you are one I can see how youcan be annoyed with mine! However I stand by original post. IMO you guys are not really needed. you come into a place for 5 min or less & are expect to give a proper report on a place or business or person?.. Its a joke it is really I sell loto tickets & cigars so honestly you guys just annoy the crap out of me

Hell look at you you read one of my posts & you just automatically assume I'm bad at my job! Good job buddy way to give a place a proper review! Maybe someone should be watching over you making sure you are/have been doing you're job properly eh?:thumbs:

 

[jwk94]

Where the hell is this museum!?

 

[Quark]

IMO you guys are not really needed. you come into a place for 5 min or less & are expect to give a proper report on a place or business or person?.. Its a joke it is really I sell loto tickets & cigars so honestly you guys just annoy the crap out of me

Do you know how it works? They give the shopper a specific list of things to look for. Things that are part of the employee's responsibilities. They don't pass judgment, they collect information for your employer so they can.

 

[SaikoDragon]

Maybe you shouldn't be rude to customers then and you know maybe you could do your job properly.

err, I kinda agree with PA here. I mean, it's not rat-like behavior to see if you're doing your job. You know, you're being paid to help the customer and/or stock shelves or whatever else it is they pay you for. It doesn't take much effort to smile and answer questions.

Sometimes customers are rude. But the secret shoppers (hopefully) are not being rude to you. So there's no reason for misconduct there.

Also, there are surveys on most business receipts that a customer can take to voice and/or rate their satisfaction or dissatisfaction with the service. How is that any different than what a secret shopper does? They just get paid to walk into a store and see how well the employees treat them.

Every retail job I've had, I've always excelled in customer service. It's the easiest part of the job.

Do you know how it works? They give the shopper a specific list of things to look for. Things that are part of the employee's responsibilities. They don't pass judgment, they collect information for your employer so they can.

Quark always puts it so much more eloquently.

 

[Quark]

Eloquent is a bit of a stretch.

 

[PriestTimeTraVelX]

Do you know how it works? They give the shopper a specific list of things to look for. Things that are part of the employee's responsibilities. They don't pass judgment, they collect information for your employer so they can.

That's assuming the secret shopper isn't an asshole.

I've had a dude act a complete and total fool, so I threw him out of the store(not literally), He tells me he's a secret shopper and does indeed send back the info he was asked for and says he was treated extremely rudely.

Had we not had security cameras, I'd have been grassed.

 

[JFC]

When your job involves interacting with and/or providing service to other people, it doesn't really matter how they act, you always have to be nice to them because it's your job on the line. With your job comes expectations, one of which is to do what is needed to ensure that your customers are happy and satisfied. If you encounter a douchebag customer, sure you might be "in the right" by throwing them out, but in all likelihood that's going to mean jack **** to your employer once he/she finds a customer complaint sheet on his/her desk. It won't matter to him/her if you say "but the customer was 'blah blah blah.'" If your actions as an employee make the store/restaurant/whateer look bad, guess what? You get replaced. Part time employees are a dime a dozen. If customers complain about the first one, then they get fired and they bring on the second one. So you have to ask yourself, is being "morally right" worth losing your job and becoming unemployed?

If you want to ensure that you don't get in **** because of a secret shopper all you need to do is the following:
- always make sure that you treat your customers with respect, even if they're douchebags
- always make sure you do your job properly, following the procedures/protocols you were taught during your training time
- always make sure that you treat your customers with respect, even if they're douchebags
- always make sure that you treat your co-workers with respect, even if they're douchebags
- always make sure that you treat your customers with respect, even if they're douchebags.

Finally, most importantly, and above all else...
- always make sure that you treat your customers with respect, even if they're douchebags.

Is it harsh for you as the worker to have to do all this? Yes. Is it still all expected of you? Yes. Is your job on the line every time you decide to ignore one of these? Yes. Is it unfair to the worker that you can't treat customers like **** if they treat you like **** first? Yes, but it doesn't matter. Grow a pair and man up if you want to keep your job. Welcome to the world of work.