I thought I post this again:
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Toysnjoys (A Hawaii Based Company)
In-Store Review - Aiei Location:
The store is really small and cramped. On these shelves, you'll noticed a large casing for a bunch of Kamen Rider toys from the current airing show in Japan. If you want to get to them, then tough luck. All 3 employee rather sit on their butts talking about some random video game then come to ask you if you need assistant. They act if no one has entered in the store at all in the first place. Really bad customer service. They typically don't have latest video games in stock.
In-Store Review - Kaimuki Location:
This store is much larger than the first. And you guess it, the employees (which all cosplay as Naruto characters from time to time) will even more not to notice you at all. Every staff seems to be staring brainlessly at a computer drooling. I've went to them for assistance in finding a certain toy. As I waited gawking at the overpriced items, there screaming kids flew around everywhere. It took 15 minutes before the same guy (dressed as Sasuke) came back and ask what I was waiting for. He even took my backpack and give me back someone's else's. Really bad.
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Website Review:
The layout is nice, but if you scroll down to Kamen Rider section, it is still KIVA. Shows how much they care. But they do sell newer Kamen Rider items. Stuff are typically overpriced because Hawaiian business people thinks everything should be expensive even on the web where they have competition.
Online Buying Review (2011):
I've tried ordering out-of-stock items that was made like in 2009. The customer service guy sent me an e-mail promising that it will be shipped within 1 week after I sent payment. After 1.5 weeks, I e-mailed him and he says it will take 2 weeks for them to order from their Japanese warehouse. After 2 weeks, I e-mailed them again. No response within the next week. I filed dispute on PayPal and they immediately refunded without any other explanation. Considering how much time the staff spent on the computer at the service desk, you would think they would respond promptly, but that is not the case.
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Plamoya -
http://www.plamoya.com/ This is a review on Plamoya's attack on the customer negatively. Recently, I've purchased something through Plamoya, but decided to cancel before they shipped. I thought since they have a return policy of refunding the buyer for new unopened items, it should be good.
They e-mailed me back saying that they don't cancel. So I told them: I don't know why you have a return policy but not a cancellation policy since it would hurt the buyer with the return shipping costs and your company's reputation anyway for sending the item back. Why go through the trouble of possibly risking damaging the item during transit if you can allow the customer to just simply cancel?
In reply to that, I got this very rude message:
We are very surprised by your arrogance.
Why you couldn't think that cancelation is mischievous behavior for
seller?
We accept cancel and refund in this case because we don't want to meet
you arrogance customer.
Never visit our website again.
bye.
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To say the least, I was astounded by the extremely damaging and unprofessional reply. At least say something like "We look forward to providing better service" or something like that..
Certain sites like Plamoya don't have cancellation and hope that the buyer won't return and won't have to refund. BUYERS BEWARE
I have confirmed that have deleted my account. Really shameful business dealings.
